All products are new and come with original manufacturer’s warranty unless advertised differently. If the item you have ordered is defective, contact us within the warranty period and we will repair the defective item, or replace the defective item for you with an item of equal functionality. In the event that a suitable replacement is not available, a refund (including shipping) will be issued in the form of the original payment method, or a company cheque. Specific terms are:
- For replacement, merchandise must be returned within the warranty period, preferably in the original packaging, but otherwise similarly packed, accompanied by a copy of the original invoice, or delivery docket.
- Returned items must not have any signs of abuse or intentional damage. We carefully inspect returned items upon receipt before issuing refunds, credits, or exchanges.
- Merchandise should be carefully packed and insured for the full purchase price and shipped via traceable means.
- Absolutely no walk-in return/replacement service will be accepted.
- Short-shipments and deviations in products must be reported within 5 days from delivery date.
- Buyer is responsible for all return shipping charges.
- A refund may be issued if replacement is not available.
- Returns may be subject to a 15% restocking fee.
- All defective products will be replaced within the appropriate warranty period.
Return Procedures
Please send an email to sales@novasys.com.au to obtain a Return Merchandise Authorization (RMA) number. Merchandise should be carefully packed to prevent any losses or damages in transit. Merchandise must be sent back in the original or similar packaging with the original invoice or delivery docket and displaying the appropriate RMA number. All RMA numbers are valid for fourteen (14) days from their original date of issue. Returned packages not displaying an RMA number or displaying an invalid or expired RMA number will not be accepted.
Disclaimer
Novasys Direct is not responsible for any merchandise that it does not receive or that is not returned in accordance with the following terms:
- We are not responsible for any losses in the mail while returning returned merchandise.
- Merchandise should be properly packed and insured with the carrier for the full amount of purchase.
- Returned items with signs of abuse or intentional damage will be refused and returned to sender at sender's cost.
Thank you for honouring these return policies.
